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How to make a complaint. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Feedback and Complaints. The personal data we may collect includes: We will log and keep your personal data on our Complaints Handling paper records, electronic filing and computer systems. South Ayrshire Council’s definition of a complaint is: 'An expression of dissatisfaction by one or more members of the public about the social work service's action or lack of action, or about the standard of service provided by or on behalf of July 8, 2019 Anthony Hopkins Councils. Visit Homepage Comments. The simplest and most effective way to make a complaint regarding noise is to call when the noise is happening on the 24 noise line number detailed below. Home Make a complaint Complaints - Enter Details. South Ayrshire Council complaints email & Phone number. Visit Ayrshire Roads Alliance. Subject: Complaints – Scrutiny Update Period: 1 October 2017 to 31 March 2018 . Purpose . Bins, Waste and Recycling Parks, Beaches and Playgrounds Council Tax and Benefits Street Cleaning, Graffiti, Litter and Fly Tipping Sport and Leisure Planning and Building Antisocial Behaviour Housing Social Work Cemeteries and Cematoriums Libraries, Arts and Culture Other My South Ayrshire; My council. We will endeavour to let you have hard copies of the information. To report a non-emergency fault please select and click on the appropriate icon to report your fault. Personal data is information relating to a living person who can be identified from that data. East Ayrshire Council complaints contacts. All personal data is processed only by our Complaints Handling staff as part of the complaints handling process. Correct your personal information if it is inaccurate; Complete your personal information if it is incomplete; Restrict the processing of your personal information in certain circumstances You also have the right to object to the processing of your personal information. of 4 June 2019 . Comments are moderated so may not appear immediately. Identification can be based on the information alone, or in conjunction with any other information. For some complaints you may need to provide us with more sensitive personal information about you known as special category data, for example health information. Overview The complainant (Mr C) brought this complaint to the SPSO on 26 April 2013 on behalf of the owners of a nightclub, (Company A). South Ayrshire Council also provide details of independent bodies to contact if you are unable to resolve your complaint … This statement provides more details about this and provides information on how to get in touch with us if you need to know more. South Ayrshire Council complaints contacts. The lawful basis for processing/using your personal data directly impacts which rights are available to you. Use this comments section to discuss problems you have had with South Ayrshire Council, or how they have handled your complaints. 1.1 The purpose of this report is to provide Elected Members with complaints Required fields are marked * * Please enter the case reference of the complaint you want to escalate (if you don't have the case reference to hand, please type 'unknown' in the box below) * Tell us why you would like to escalate your complaint and give as much detail as you can. A number of residents (54) from the South Ayrshire Council (the Council) area raised complaints about the Council's decision to close various facilities (Girvan Swimming Pool, Tarbolton and Dailly Activity Centres, Dalmilling Golf Course, The Gaiety Theatre, Pets' Corner, Public Toilets and Maybole and Troon Registration Offices) without consultation with the public. Initial complaints should be directed to South Ayrshire Council directly. Reporting a fault. 1. Organisational learning from complaints about SHR Michael Cameron - TIS Rent Setting and Affordability event - 24 October 2019 SHR Board Meeting Minutes - 6 August 2019 ... South Ayrshire Council. South Ayrshire Council is a Conservative controlled council. If something goes wrong, or you are dissatisfied with our services, please tell us. Also Read: South Ayrshire Council complaints email & Phone number Hopefully, We helped you to get some genuine records for South Cambridgeshire District Council Complaint information. You can find contact details for South Ayrshire Council above. Local councils. Correspondence address. Make a complaint Complaints Department is not affiliated to, linked with or otherwise endorsed by South Ayrshire Council. Annual complaint performance report. [email protected]. It borders onto Dumfries and Galloway, East Ayrshire and North Ayrshire. If you are unhappy with the way the Council has dealt with your personal information, you can complain to the Data Protection Officer using the contact details noted above. South Ayrshire Council Social Work Complaints Handling Procedure Page 4 of 34 What is a complaint? They can also be contacted by mail and online contact form if required. Processing is necessary under the terms of GDPR for the performance of a public service provided by the Council, i.e. to provide you with the Council's Complaints Handling service. of 5 June 2018 . Please do not post any personal information relating to yourself, or employees of South Ayrshire Council as these comments will not be approved. If you wish to obtain any records held by the Council relating to you, or if you have any general data protection queries, please contact the Council's Data Protection Service at: Data Protection OfficerSouth Ayrshire CouncilCounty BuildingsWellington SquareAyrKA7 1DR, Email: [email protected]: 01292 612 223. South Ayrshire Health and Social Care Partnership is committed to providing high-quality services. Visit Contact Page. Getting help to make a complaint. As the 'data controller' for the personal information - or data - we hold about you, South Ayrshire Council decides how your personal information is used/processed and what it is used for. With South Ayrshire and the mainland areas of North Ayrshire, it formed the former county of Ayrshire. How to make a Complaint to South Ayrshire Council To complain to South Ayrshire Council, contact their complaints line on 0300 123 0900. Annual Complaints Performance Report 2013-20141 I am pleased to present South Ayrshire Council’s first annual Complaints Report. North Ayrshire Council. If you have a complaint. All product and company names are trademarks or registered trademarks of their respective holders. Complaints can be made by visiting our website www.south-ayrshire.gov.uk; by phone – 0300 123 0900; in person by visiting one of our Customer Service Centres or any Council office; by e-mail to: [email protected] or by letter to: Customer Services, South Ayrshire Council, Freepost NAT 7733, Ayr, KA7 1DR. Call Switchboard (24 hours) on 0845 724 0000. 1.1 The purpose of this report is toprovide Elected Members with complaints performance information for the period from 1 October 2017 31 March 2018to Report by Head of Regulatory Services . You can make a complaint direct to your local council. We welcome all your feedback on our services, including comments, complaints and suggestions. Alternatively, complaints can be made to Environmental Health in person, by letter, electronically or through your local Councillor. We will use this personal data to contact you; to clarify any issues we have with your Complaint; to undertake our complaint investigation and to provide our response. At South Ayrshire Council we want to provide the best possible complaints service. * What is the Council Service that you want to tell us about? They can … Enquiries, suggestions or complaints. He complained that Company A had been forced to spend a large amount of money on sound proofing and noise reduction measures at the nightclub because South Ayrshire Council (the Council) unreasonably imposed a potentially unenforceable … North Ayrshire is one of 32 council areas in Scotland. 1 - Strongly Agree; 2 - Agree; 3 - Disagree; 4 - Strongly Disagree; My complaint was understood by the Council. The headquarters of the council are located on London Road, Kilmarnock. Report by Chief Executive . A common source of noise complaints is from residential properties in the form of amplified music as a result of televisions or hi-fi's being played too loud. Purpose . North Ayrshire Council is committed to providing high quality customer services. Got a North Ayrshire account? Email Customer Services on [email protected]. South Ayrshire Council . We will: If you remain dissatisfied, you have the right to complain to the Information Commissioner: Information Commissioner's Office45 Melville StreetEdinburghEH3 7HL, Email: [email protected]: 0303 123 1113. We keep your personal data for no longer than reasonably necessary. South Ayrshire Council County Buildings Wellington Square Ayr KA7 1DR. South Ayrshire is one of 32 council areas of Scotland, covering the southern part of Ayrshire. We value all comments and complaints and use information from them to help us improve our services. Email address. Sign in. Your feedback will help us do that. Please contact us if you require this information in an alternative format. To complain to South Ayrshire Council, contact their complaints line on 0300 123 0900. It was easy for me to make a complaint to the Council. and effective planning service the Council must be both reactive and proactive: reactive in responding to complaints and proactive in monitoring breaches of planning control. Call Council headquarters on 01563 576 000. When you make a complaint, you will need to provide us with some personal data or information. An explosive row is threatening to bring down the top of South Ayrshire Council, it can be revealed. South Ayrshire (Scots: Sooth Ayrshire; Scottish Gaelic: Siorrachd Inbhir Àir a Deas, pronounced [ˈʃirˠəxk iɲiˈɾʲaːɾʲ ə tʲes̪]) is one of thirty-two council areas of Scotland, covering the southern part of Ayrshire.It borders onto Dumfries and Galloway, East Ayrshire and North Ayrshire.. Housing Service Riverside House 21 River Terrace KA8 0AU. The Council relies on the public to alert the Council to any breaches in the South Ayrshire area. South Ayrshire Council . Register. The population of South Ayrshire is estimated at 112,470 In 2018/19 South Ayrshire Council handled 759 complaints from customers Meaning that an average of 7 complaints were received per 1,000 residents This indicates that 1 in every 148 South Ayrshire residents have registered a complaint about our services In 2017/18, the Council received 7 Complaints team: Complaints team PO Box 13, Eglinton House, Ailsa Hospital, Dalmellington Road, Ayr KA6 6AB Telephone 01292 513620 please note: your call may be recorded Fax 01292 513665 Email: [email protected] Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 Use this comments section to discuss problems you have had with South Ayrshire Council, or how they have handled your complaints. For example, some rights will not apply, in this case we are not required to: However, you do have the following rights and can ask us to: While there is no requirement for you to provide your personal information when making a complaint, in the event you chose not to provide this the Council will be unable to provide you with a response to your complaint and maybe unable to fully investigate any issues you have raised regarding a Council service. South Ayrshire Council Report by Chief Executive to Leadership Panel of 16 January 2018 Subject: Scottish Public Services Ombudsman – Complaints Handling 1. Visit Contact Page. Subject: Complaints – Scrutiny Update Period: 1 October 2018 to 31 March 2019 . When you make a comment or general enquiry to the Council we will retain this for the current year plus one further year, from the last action on our file. We will only collect the personal data we need to provide you with relevant information, services and support. It is located in the southwest of Scotland, and borders the areas of Inverclyde to the north, Renfrewshire to the northeast and East Ayrshire and South Ayrshire to the east and south … If you have a complaint about a South Ayrshire Council licensed taxi or private hire vehicle or driver, please write to the Licensing Monitoring Officer at the contact details listed. Complaints procedure survey. The processing of this information is necessary for reasons of substantial public interest as set out in the Data Protection Act 2018. Purpose 1.1 The purpose of this report is to advise Members of the outcome of a review of complaints handling, particularly in relation to any recommendations made by the to Service and Performance Panel . South Ayrshire Council: 0300 123 0900 *An emergency fault is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property. We want to hear from you if you have any comments or wish … Our Corporate Complaints Handling team will share your name, address, email, telephone number and details of your complaint internally with designated complaints co-ordinators and investigating staff within services to allow them to allocate, investigate respond to a complaint made. to Service and Performance Panel . By email: [email protected]; By phone: 0300 123 0900; By visiting one of our customer service centres; By writing to: Customer Services, South Ayrshire Council, Freepost NAT 7733, Ayr, KA7 1DR Since March all council … Roads, Street Lighting and Parking complaints are now handled by Ayrshire Roads Alliance; Click here to enter a Roads, Street Lighting or Parking complaint ***** ALL OTHER COMPLAINTS PLEASE ENTER BELOW ***** * What is the Council Service that the complaint is about? Email Customer Services on [email protected]. The processing of personal data is governed by the General Data Protection Regulation 2016 (GDPR) and supplemented by the Data Protection Act 2018. South Ayrshire and East Ayrshire deliver a shared council roads and transportation service. We may use your email address following resolution of your complaint to elicit feedback on how we can improve our complaints process. Please contact us at the above postal address or telephone number if you wish to have copies of any of the above information and you do not have access to the internet. Complaints. If you are unhappy with the way the Council has dealt with your personal information, you can complain to the Data Protection Officer using the contact details noted above. Your information may also be shared with Senior Council officers and investigators should you request your complaint be escalated to a Stage Two investigation, or the Scottish Public Services Ombudsman (SPSO) to assist with its investigation into the Council's handling of your complaint if you have requested it do so. View our complaints procedure; Complete our complaints procedure survey; Other ways to make a complaint. It has a population of roughly 135,800 people. Bins and recycling; Schools and learning; Information and Advice Hub; Business and consumers; Sport and leisure; Leisure and culture; Culture; ... A guide to understanding our complaints procedures. COVID-19: latest update on how our services are affected and the support available, Christmas and New Year service arrangements, Your choice lettings and property management, Personal data you provide us with relating to your complaint (this may include, for example, your National Insurance number or health information depending on the nature of your complaint). It is necessary for us to process this more sensitive to carry out key functions as set out in law. Any feedback you chose to give is provided anonymously. Often, the simplest way to make a complaint about any care you've received from the NHS is to make a direct complaint to any NHS staff member who is caring for you, such as a GP. Call Customer services on 0300 123 0900. 1. A protestor donned a donkey mask at South Ayrshire Council headquarters yesterday to express fury over an ongoing ban on public and media access to meetings.. We will only collect the personal data we need in order to provide you with access to Council's Complaints Handling service, and oversee the provision of this service to you. Find out more about other ways to make a complaint to the NHS. It would be helpful if you could include the following details in your complaint: date and time of incident; location; short description of driver The administrative boundaries were formed in 1996 as a direct successor to the Kyle and Carrick district council area, with the district of Dalmellington - located along the south-east of Kyle and Carrick - being transferred over to the newly formed East Ayrshire Council area. Use below complaint form to discuss problems you have had with South Cambridgeshire District Council , or how they have handled your complaints. Email: [email protected] Telephone: 01292 612 223. If you make a complaint at Stage 1, Stage 2 or seek a Scottish Public Services Ombudsman investigation we will retain our records for the current year plus 5 further years following the last action on the complaint investigation.

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